You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail [email protected]
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
- The goods were purchased in the last 30 days
- The goods are in the original packaging
The following goods cannot be returned:
- The supply of goods made to your specifications or clearly personalized.
- The supply of goods which according to their nature are not suitable to be returned, for example, goods which deteriorate rapidly or where the date of expiry is over.
- The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
Ludhiana, Punjab, India
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail [email protected]
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Shipping & RETURN/EXCHANGE POLICY
Thank you for shopping at https://theuiuxlab.com/
Shipping
Theuiuxlab offers to ship to cities all over India.
Customers usually receive their orders within 12-20 working days. The customer is responsible for any import duty that may be levied upon their order.
After the item is being shipped, we’ll provide you with the tracking number.
If you have any questions about the expected delivery period for your address, please email us at hi@theuiuxlab.com
Once your theuiuxlab.com order ships it must go to the address provided at the time you place your order. If you cannot receive or pick up your order after three attempts by the courier, it will come back to our warehouse.
You can Request Us to Re-Ship it with New Actual Address & Contact Details. We will reship it on the next working Day.
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or the plural.
Definitions
For the purposes of this Return and Exchange Policy:
Individual (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to theuiuxlab Located at IN.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://theuiuxlab.com/
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
If the product will be refunded, returned, or exchanged there will be charge on Shipping Fee of Rs.100, which would be applied through a totally reduced refund or credit. a product that is bought from Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.
EXCHANGE POLICY
Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 3 days. Exchanges exceeding 3 days will not be processed.
In order to be eligible for exchanges make sure that the following conditions are met:
- The product must be returned in its original packaging
- The product wasn’t used or damaged
- The product must include original tags (if applicable)
- The product must have the receipt or proof of purchase
You are required to ship back the product for the item to be inspected and replaced.
You exchanged product will be processed Once items are received and conditions confirmed.
You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund, or Exchange, and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: [email protected]
You will be updated on their Return Status through their EMAIL, provided that contact information is recorded to us.